Information we collect
We receive your name, phone number, email, stay dates, group size, accommodation and services requested, and any message you choose to provide.
How it is used
Your information is used to advise you, confirm services, respond to requests and support the operation of your stay or event.
Retention
Information is kept in the management system for as long as reasonably needed for customer support, reconciliation and applicable legal duties.
Sharing
Flora Resort does not sell customer data. Information is shared only with service providers necessary to deliver your booking, or when required by law.
Your choices
You may request an update or deletion by contacting pkd@floraresort.com.vn or +84 356 581 266.
Note: This policy should be reviewed by Flora Resort and legal counsel before the website moves to the official domain.